WORLDWIDE SHIPPING

Terms and conditions


General terms and conditions

The online store, COMODYNES, is operated by KONOMIX, S.L, under the existing agreement with DERMOFARM, S.A.

The following conditions govern the sale of the products presented on the website by the company KONOMIX, S.L., whose business address is C/ Villarroel, 19, 08011 Barcelona (Spain), registered in the Barcelona Business Register, Volume 33,797, on Page 9, Sheet number B-237,812 and whose tax ID number is B-62.620.505 (henceforth, KONOMIX), to the client or user (henceforth, the client or USER), as well as its use. Both navigation and purchase of products on the online store, constitutes the acceptance on behalf of the user, without reserve, to the present General Conditions of contract and use. If you have any queries about these statements, please contact Customer Service.

KONOMIX reserves the right without notice at any time to modify the present General Conditions of contract and use, as with the specific terms that may be included. The modifications would be published on the online store with the aim of informing Users, providing the modification date, while adhering to current legislation and regulations. Products offered on this site, and more specifically their prices, characteristics, promotions or any other type of information, are subject to change without notice.

1.  WEBSITE CONTENT PROPERTY

All content published on this store, especially the designs, illustrations, texts, graphics, photos, images, logos, icons, buttons, in addition to software, brand names or industrial designs and any other signs susceptible to being used industrially or commercially are subject to intellectual and industrial property rights by DERMOFARM and are exclusive property of DERMOFARM. Under no circumstances shall it be deemed that any licence has been granted or that a waiver, transfer or total or partial assignment of the aforementioned intellectual and industrial property rights has been carried out. No permission is granted under any circumstances, to alter, use, develop, reproduce, distribute or transmit the content on the site without the prior express written permission by DERMOFARM.

KONOMIX will not be held liable in any case or under any circumstance for the infringements of said rights that a user may commit.

2. CUSTOMER SERVICE

You can e-mail, write or call us with any doubts, queries or suggestions you might have.

KONOMIX, S.L. is the official partner of the Comodynes online store.

Customer Service Department

C/ Alfonso XII, 75

08006 Barcelona (España)

You can also reach us at the following numbers:

Spain: 93.220.24.93

Outside of Spain: 0034.93.220.24.93

Our telephone services are provided in: Spanish and English. Schedule (weekdays): [de lunes a jueves de 9:30 h. a 18:30 h. y viernes de 9:30 h. a 14:00 h]. (Local Spanish time)

3. COVERAGE TERMS

Products offered are distributed throughout Europe, America, Asia, Africa and Oceania.

4. PURCHASE GUARANTEES

The items offered on this website are from the COMODYNES collection and comply with the same quality and guarantee requirements as our products sold at retail outlets.

Each product comes with the following information: Product name Product image/s Product description Directions for use Price.

5. PURCHASE PROCESS

To place an order you can buy as a registered user or, if you wish, as a guest, completing the electronic form and following the instructions given each time they appear. After registration and in order to make a purchase, you must add the desired product to your cart, as per the instructions on your screen - completing and verifying the order form provided. By confirming the order summary the client expressly and fully acknowledges and accepts these terms and conditions, entering into a contract.

5.1 Order:

The items you wish to buy can be selected and added to your cart by clicking on the appropriate icon. The cart will include the item reference number, its name and price in Euros. Pertinent taxes will be listed separately, as well as postage costs.

The order form will request personal information that will be incorporated into our database, in order for KONOMIX to process the order and facilitate future purchase on COMODYNES. Please remember that all personal information must be correct to avoid confusion or incidents when despatching the item/s acquired. If requested, you will also receive information and publications via post and/or e-mail, related to COMODYNES and/or other promotions prepared by KONOMIX.

Once the online purchase is complete, and before the order is despatched, a summary will be sent identifying the item/s acquired, the total order amount (transport and all tax included), together with the despatch information. To confirm the order click on the “Accept Purchase” button.

5.2 Prices and Currency:

All product prices published by KONOMIX on the online store include indirect taxes (VAT) for goods sold within the European Union. Orders sent outside of the European Union may be subject to direct taxes, imposed by the destination country and/or customs duties. The Buyer is responsible for paying these fees upon receiving the order.

KONOMIX, S.L. presents and sells all products in EUROS.

5.3 Payment Method

Purchases can be made via a secure credit or debit card (VISA, MASTERCARD, JCB), PayPal or a wire transfer. No other methods of payment are accepted.

Payments made with credit or debit cards are carried out online in real time, through the payment gateway of the corresponding financial institution, once the information provided has been verified.

At which time, a message will be sent by e-mail, including the order summary and personal information provided. Failure to receive this message could be due to a temporary problem in the communications network or a mistake when entering the e-mail address provided. In both cases it is advisable to contact Customer Service.

KONOMIX offers the following methods of payment:

Credit card VISA, MASTERCARD, JCB.

We guarantee that all transactions conducted by KONOMIX are 100% secure. All transactions involving the transfer of personal or bank data are made in a secure environment. KONOMIX uses a secure server based on standard security technology SSL (Secure Socked Layer). All information you send is internet encrypted and the credit card data is not registered on any data base, as it is sent directly to the bank’s POS (Point of Sale) Terminal.

In an effort to provide the highest security possible to credit card holders, we have incorporated SET, an E-Commerce Security System, to our payment gateway.

What is SET (Secure Electronic Commerce)? SET is a system used to secure online transactions, promoted by Visa International, Mastercard, Microsoft and Netscape, among others. The main purpose is to provide greater security both to internet users and to online businesses, by authenticating the buyer as the legitimate card holder of the card being used.

If you have not yet received a personal password used exclusively for online payments, we suggest asking your financial institution to adhere to your card’s Secure Electronic Server.

We will always request the following VISA, MASTERCARD OR JCB details: card number (PAN), expiry date, and Card Security Code (CSC), which is typically the separate group of 3 numbers displayed in italics on the back of the card, in order to create a more secure transaction.

Once your information has been entered the operation is sent to the card issuer, who verifies the card and authenticates the transaction. The card issuer confirms the ownership authenticity.

IMPORTANT NOTE: If you do not have a secured credit card you can also pay using PayPal, which allows you to pay with a credit card. The process is immediate and easy to use.

PayPal: 

PayPal is a secure, easy and affordable way for customers to pay online. PayPal’s service is based on the existing financial infrastructure for bank accounts and credit cards, creating a global real-time payment solution.

For more information visit the PayPal website. http://www.paypal.com.

Payments made with PayPal are subject to a 1 Euro processing fee. The fee is per order (transaction), not per item.

In order to avoid this fee we recommend our clients pay with a secure credit card, which is immediate and has no additional fees attached, as it is completely automatic.

Wire Transfer: 

You can send a wire transfer to the following account:

La Caixa Account Number: ES10 2100 0834 5102 0067 2963

Recipient: KONOMIX, S.L. 

In order to expedite the process, please provide the issuing bank with the BIC and IBAN codes.

IBAN: ES10 2100 0834 5102 0067 2963

BIC / CÓDIGO SWIFT: CAIXESBBXXX 

It is extremely important to include the following information in the SENDER/PAYER field provided:

Order number - Your full name (first and surnames)

You have 3 working days to make the transfer after placing your order. The order will not be considered complete until the transaction has been verified by our bank; therefore, the delivery times will not start until said time.

Please keep in mind that we only accept transfers made in EUROS.

5.4 Order despatch. Postage and packaging costs.

Items bought at COMODYNES are sent via courier service and subject to the aforementioned delivery times, according to the destination country.

To avoid delivery incidents (incorrect address, no one found at the address, etc.) it is essential to fill the form out correctly, and you must provide a telephone number and e-mail address.

Transport costs can be found in the table below.

The transport cost is a flat rate that is reliant upon the destination, except for orders outside the European Union, in which case the package weight is the deciding factor. The most common rate is for 1 kg, for 35 Euros.

Postage costs can be modified without prior warning. Said changes are applied as soon as the modifications have been added to the support pages and the contract published on this website. In any event, valid postage costs will be those received when placing an order.

The delivery times can be longer during certain times of the year, for example during the winter holidays. In which case, KONOMIX must clearly and unambiguously inform the user of such delays before the User pays for the purchase order.

KONOMIX’s liability is limited in cases of force majeure (strikes, adverse climatic events which hinder the normal land, sea or air traffic...). In such cases, KONOMIX will deliver orders as soon as possible, and the aforementioned delivery times will no longer apply.

6. PURCHASE LIMIT

KONOMIX does not allow the resale of COMODYNES products. Clients interested making purchases over the stipulated amount or for resale, must contact KONOMIX, S.L., sending an e-mail to info.comodynes@konomix.com, where we will inform you of your purchase options.

7. GUARANTEE

To use the guarantee on exchanges or returns it is imperative you keep the delivery note, which is valid for 2 years and will be sent with your order and/or by e-mail.

8. RETURNS AND EXCHANGES

If you receive a product you are not completely satisfied with, KONOMIX allows for an exchange or return to be made within a period of fourteen (14) days from the day of receipt, as long as the item has not been used or damaged. KONOMIX will not be able to accept the return of damaged or used items, or items removed from their original packaging. When KONOMIX receives the product, in the aforementioned conditions, a refund will be issued for the value of the item. In order to successfully process the return, please return the product in perfect condition, unused and in its original packaging. Be sure to properly package all product/s to be exchanged or returned, when sending them. If products become damaged due to incorrect packaging we will not be able to accept the return.

KONOMIX also accepts returns for factory defects or if the client receives an incorrect product, providing it is our mistake and not listed in the order summary. In such cases, KONOMIX will organise the pick-up of said product and the delivery of the new product.

Return Process:

Send an e-mail to info.comodynes@konomix.com, specifying the reason for the return, the product you would like to return, your name and the order number for the product you are returning.

Send us the package to the following address: KONOMIX, S.L., C/ Alfons XII, 75, Planta Baja, 08006 Barcelona

Once the goods are received at our warehouse and we verify the aforementioned conditions are met, KONOMIX will accept the return and proceed to issue a refund for the returned goods (less the cost of postage incurred upon sending the goods), in accordance with the method of payment used, and if applicable, despatch the new product. If payment was made by credit card, the refund will be issued to the same card. If payment was made by a method other than credit card, we will request your account number, where the refund will be deposited.

We will issue the refund in 30 days or less, once the item has been received at our warehouse. Please take into account that, if the original payment was made with a credit card, the credit may not appear until your next statement.

Keep in mind KONOMIX does not accept COD (Collect/Cash on Delivery) postage; therefore, you are responsible for all postage costs - with the exception of factory defects or if you receive an incorrect product, in which cases KONOMIX will be responsible for all postage costs.

9. PERSONAL INFORMATION PROTECTION

In adherence to the terms established in the Organic Law 15/1999, of December 13, relating to Personal Data Protection (PDP), we inform that, by filling in the form your personal data will be incorporated and dealt with in an automated file for personal information, created and maintained by KONOMIX. The information provided by the USER can be used by KONOMIX and/or transferred exclusively to DERMOFARM.

Konomix will collect the following information upon registration: name, surnames, delivery and billing addresses, e-mail address, date of birth and telephone number, in order to provide a good service.

The purpose of said file is as follows: 1) To better serve you, deliver orders without delays, and contact you in case any incidents do occur during delivery 2) send you product information that might be of interest to you, or offer you promotions for free services 3) follow-up if you stop the order process, and try to help you if a problem occurs during your visit to our online store.

We will only send commercial communications about new products, special offers, purchasing processes and shopping cart assistance, in addition to the latest developments pertaining to this site and/or COMODYNES in general, if you expressly authorise us to do so by checking the corresponding box.

Additionally, KONOMIX will be able to send you commercial communications of your interest, with a maximum periodicity of one month, limited to products marketed by KONOMIX, S.L. clients.

KONOMIX clients may exercise their right to access, modify, cancel and oppose this permission by sending an e-mail to info.comodynes@konomix.com or writing to KONOMIX, S.L., C/ Alfons XII, 75, 08006 BARCELONA.

KONOMIX clients may exercise their right to access, modify, cancel and oppose this permission by sending an e-mail to info.comodynes@konomix.com or writing to KONOMIX, S.L., C/ Alfons XII, 75, 08006 BARCELONA.

10. COOKIES

KONOMIX uses cookies with the sole purpose of offering a more personalised service and to make navigating on our site easier, adapting it to the user. A cookie is a small text file the website stores on the user’s hard drive. Cookies cannot identify a person, as they make no reference to personal information and cannot be used to run programs or deliver viruses to your computer.

Here is an example of how cookies help us: They save custom user settings (the language and country they are in), this information serves to recognise user information so the user does not have to input it again when revisiting. Furthermore, it allows us to manage your shopping cart and stores your order information while you continue to browse our website. If you want you can disable cookies by changing your browser settings.

11. MORE INFORMATION

KONOMIX hereby commits to not engage in misleading advertising. To these effects, misleading advertising does not include formal or numeric errors which may be found within the different sections of the online store, caused as a consequence of incomplete or faulty maintenance and/or updating of the information contained in these sections. KONOMIX, in accordance with this article, promises to correct said errors as soon as it has knowledge of them.

Users making purchases on this site hereby state they are of legal age. Purchases made by minors require prior authorization by a parent, legal guardian or lawful representative, who are considered responsible for the purchases made by minors. Minors must obtain the required consent to be able to proceed with purchases.

12. APPLICABLE LAW AND JURISDICTION

These terms and conditions are subject to the prevailing Spanish legislation, and all sales transactions are understood to be carried out at the business address of KONOMIX. For any legal disputes deriving from the existence or content of these General Terms and Conditions, both parties hereby exclusively submit to the jurisdiction and competencies of the Consumer Arbitration Board of Catalonia (JACC), to which the administration of the arbitration and the designation of the arbiter is entrusted. In the case that all previous systems were found to be ineffective, both parties will be subject to the Courts and Tribunals of the City of Barcelona, renouncing any jurisdiction that may correspond to them. For disputes involving end users residing in Spain, the courts corresponding to the user’s residence will be used.

These General Contractual Terms and Conditions were last updated on 1 July 2015.


loading